Return Merchandise Authorization (RMA) Terms & Conditions

Before returning any item, you must contact our Technical Support Department to obtain a Return Merchandise Authorization (RMA) number.
Have your Item Number and Invoice Number ready when contacting support.
Business hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Email: support@homevisiontech.com

All returns must have an RMA number issued before being accepted.
After receiving authorization, a Technical Support Representative will provide the RMA form via email or fax.
The RMA form must be fully completed to ensure prompt service.
Shipments must clearly display the RMA number on the package and include a packing list with a copy of the original invoice.
Shipments without this information may be refused, unopened, and returned.
Shipping charges are non-refundable.

Standard warranty: 12 months from the original shipping date unless otherwise specified.
Meter equipment warranty: 6 months.
RMA returns are for repair or replacement only. No credits or refunds.
All auction sales are final. Defective products may be replaced within the applicable warranty period.
Products found not defective upon return are subject to a $50 non-defective fee.
HomeVision is not responsible for lost data. Please back up your files before returning any product.
Products with misuse, wear-and-tear, or accidental damage will be returned as-is.
Warranties cover manufacturing defects only and exclude physical damage, software configuration issues, and compatibility problems.
Defective products under warranty may be repaired or replaced with the same or a similar product.

For out-of-warranty repairs, a payment method (Purchase Order or Credit Card) is required at the time of repair authorization.
An estimated repair cost will be provided when issuing the RMA.
Repairs exceeding $75.00 CAD will require customer approval.
Labor not covered under warranty is billed at $65 per hour.
Customers are responsible for all out-of-warranty repair costs, including shipping, taxes, and any customs charges.

********** ALL SERVICE IS SUBJECT TO A MINIMUM 48 HOURS TURNAROUND AND MAXIMUM UP TO 8 WEEKS. **********

RMA Returns Policy